2. You have lost access to your gam

2. You have lost access to your game.

First and most importantly, please make sure you have installed the latest version of the game. It can be downloaded from the App Store/ Google Play Store on your device.

If your lost game was connected to Facebook (Hay Day only!), follow these steps:
-       Enter your device’s settings
-       Sign in to your own Facebook account (make sure you have the latest FB version on your device)
-       Open Hay Day
-       In your game Settings (upper left corner of your farm), tap on “ Sign in with Facebook”

If your lost game was connected to Game Center:
-       Enter Game Center
-       Make sure you’re logged into your own Game Center ID (on your device)
-       Go to “Games”, and then click on the game you are trying to recover
-       Click on the three little dots, found on the right upper corner
-       Choose “Play”


If your lost game was connected to Google+:
-       Go into your game
-       Tap on “Settings,” found on the upper right corner
-       Tap “Connect with Google”
-       The option to load your lost progress should appear

If none of the options mentioned above work, then please go to your Settings, click “Help and Support” and scroll down to the “Contact us” section. To send a message from inside the game, please include the following information:
1.      The exact name of the base/farm/village
2.      The exact level of it
3.      The name of the alliance/neighborhood/clan your game belonged to
4.      Explain how you lost your game
5.      Let us know if you’re contacting us from the device you wish to recover your game on

Our Player Support team will handle your request as fast as possible. Please make sure to contact us back from within the game (do not reply to this email).

For the future, always make sure to check out our awesome FAQs (located in “Help & Support”) in case you have any questions!

--
Your Supercell Support Team

Hasil (Melayu) 1:

2. anda telah kehilangan akses kepada permainan anda.Pertama dan paling penting, sila pastikan anda telah memasang versi terbaru dari permainan. Ia boleh dimuat turun daripada App Store / Main Google simpan pada peranti anda.Jika permainan anda hilang disambungkan ke Facebook (Hay hari sahaja!), ikuti langkah ini:-Memasukkan seting peranti anda-Mendaftar masuk ke akaun Facebook anda sendiri (Sila pastikan anda mempunyai versi FB terbaru pada peranti anda)-Hari Hay terbuka-Dalam permainan anda seting (atas sudut kiri ladang anda), ketik pada "Sign in dengan Facebook"Jika permainan anda hilang disambungkan ke pusat permainan:-Masukkan Pusat Permainan-Membuat pasti anda log masuk ke ID Pusat permainan anda sendiri (peranti)-Pergi ke "Permainan", dan kemudian klik pada permainan yang anda cuba untuk mendapatkan kembali-Klik pada tiga titik kecil, ditemui di sudut kanan atas-Pilih "Bermain"Jika permainan anda hilang disambungkan ke Google +:-Pergi ke permainan anda-Ketuk pada "Tetapan," terdapat pada penjuru kanan-Ketuk "Menyambung dengan Google"-Pilihan untuk memuatkan kemajuan anda hilang sepatutnya munculJika tiada pilihan yang disebutkan di atas kerja, maka sila pergi ke seting anda, klik "Bantuan dan sokongan" dan skrol ke bahagian "Hubungi kami". Untuk menghantar mesej daripada dalam permainan, sila sertakan maklumat berikut:1. nama sebenar tapak/ladang/Kampung2. tahap sebenar ia3. nama Perikatan/kejiranan/puak permainan anda kepunyaan4. Terangkan bagaimana anda kehilangan permainan anda5. Let us know if you’re contacting us from the device you wish to recover your game onOur Player Support team will handle your request as fast as possible. Please make sure to contact us back from within the game (do not reply to this email).For the future, always make sure to check out our awesome FAQs (located in “Help & Support”) in case you have any questions!--Your Supercell Support Team