From the above studies, it can be c

From the above studies, it can be concluded:
1. The above studies varied in treating CRM. While some studies treated its humanistic dimension, some treated its technological dimension and some treated its strategic dimension. The marketing dimension was of little interest to the studies.
2. The above studies varied in measuring the earnings of CRM. Some studies measured them through the customer's satisfaction and loyalty. Other studies measured them through the return rate on investment. Others measured it through increasing sales and profits. There was less interest in the market share and net profit to net sales.
3. The above studies varied in the results of the effect of the dimensions of CRM on performance. Results showed that some dimensions have effect on performance, and some others have not.

Hasil (Bahasa Indonesia) 1:

Dari studi di atas, dapat disimpulkan:1. studi di atas bervariasi dalam mengobati CRM. Sementara beberapa studi diobati dimensi humanistik, beberapa diperlakukan dimensi teknologi dan beberapa diperlakukan dimensi yang strategis. Dimensi pemasaran adalah sedikit minat untuk studi.2. studi di atas bervariasi dalam mengukur pendapatan CRM. Beberapa studi diukur mereka melalui kepuasan pelanggan dan loyalitas. Penelitian lain diukur mereka melalui tingkat pengembalian investasi. Lain diukur melalui meningkatkan penjualan dan keuntungan. Ada kurang minat pangsa pasar dan laba bersih terhadap penjualan bersih.3. studi di atas bervariasi dalam hasil efek dimensi CRM pada kinerja. Hasil penelitian menunjukkan bahwa beberapa dimensi memiliki efek pada kinerja, dan beberapa orang lain belum.