5. Conclusion In this paper, we hav

5. Conclusion
In this paper, we have developed a set of appropriate key performance indicators according to (BSC) approach for SAPCO using multiple criteria decision making (MCDM) method. We provided key performance indicators through literature reviews and experts' idea in SAPCO, which is one of the biggest vehicle spare suppliers in Iran. The proposed study implemented decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP), respectively to measure the casual relationship between the perspectives as well as the relative weights. The results based on ANP method showed that ‘‘Customer’’ was the most influential factor. In addition, internal process, financial and learning and growth were in two to four positions. Three important key performance indicators are also as bellow: Total price of parts, Customer satisfaction and Lack of parts in production.

Hasil (Bahasa Indonesia) 2:

5. Kesimpulan
Dalam makalah ini, kami telah mengembangkan serangkaian indikator kinerja utama yang tepat sesuai dengan (BSC) pendekatan untuk SAPCO menggunakan metode beberapa kriteria pengambilan keputusan (MCDM). Kami menyediakan indikator kinerja utama melalui tinjauan literatur dan gagasan para ahli 'di SAPCO, yang merupakan salah satu pemasok kendaraan cadangan terbesar di Iran. Penelitian yang diusulkan dilaksanakan pengambilan keputusan percobaan dan evaluasi laboratorium (DEMATEL) dan proses jaringan analitik (ANP), masing-masing untuk mengukur hubungan kasual antara perspektif serta bobot relatif. Hasil berdasarkan metode ANP menunjukkan bahwa '' Pelanggan '' adalah faktor yang paling berpengaruh. Selain itu, proses internal keuangan dan belajar dan pertumbuhan yang dalam dua sampai empat posisi. Tiga indikator kinerja kunci penting juga sebagai di bawah: Total harga suku cadang, kepuasan pelanggan dan Kurangnya bagian dalam produksi.