There has been a plethora of resear

There has been a plethora of research in the past
few decades on the significance of e-governance to
the missions of public sector organizations. Governments
across the globe and at every level have
sought to improve their governing capabilities by
developing and implementing strategic information
and communication technologies (ICTs).
These technologies have transformed the ways in
which governments operate and transact business
with their citizenries. In addition, as Keskinen
(2004) points out, the use of ICTs has created new
opportunities for promoting democracy.
Ensuring citizen or customer satisfaction
through web-based services and computer networking
has been at the top of public reform
movements across the world. ICTs can also
promote government accountability and transparency,
increase citizen participation, reduce government costs, and in remote areas, help to
break down barriers associated with distance,
proximity or mobility. In addition, as Grimsley
and Meehan (2008) point out, the use of ICTs can
broader social outcomes “such as social inclusion,
community development, well-being and sustainability.”
Interestingly enough, however, very little
effort has been made to systematically examine
the comparative effectiveness of governments’
efforts, worldwide, to communicate and interact
with their constituencies (see Wangpipatwong, et
al. 2008; Backhouse 2007; Carrizales et al., 2006;
Melitski et al., 2005)

Hasil (Bahasa Indonesia) 1:

Telah ada sejumlah besar penelitian di masa lalubeberapa dekade makna e-pemerintahanmisi organisasi sektor publik. Pemerintahdi seluruh dunia dan pada setiap tingkat memilikiberusaha untuk meningkatkan kemampuan mereka memerintah olehmengembangkan dan melaksanakan informasi strategisdan teknologi komunikasi (ICT).Teknologi ini telah mengubah cara-carapemerintah yang beroperasi dan bertransaksi bisnisdengan citizenries mereka. Selain itu, sebagai Keskinen(2004) poin keluar, penggunaan ICT telah menciptakan barukesempatan untuk mempromosikan demokrasi.Memastikan kepuasan warga negara atau pelangganmelalui layanan berbasis web dan jaringan komputertelah di bagian atas reformasi Umumgerakan di seluruh dunia. ICT juga dapatmempromosikan pemerintahan akuntabilitas dan transparansi,meningkatkan partisipasi warga, mengurangi biaya pemerintah dan di daerah terpencil, membantumeruntuhkan penghalang yang terkait dengan jarak,kedekatan atau mobilitas. Selain itu, sebagai Grimsleydan Meehan (2008) menunjukkan, penggunaan ICT dapathasil-hasil sosial yang lebih luas "seperti penyertaan sosial,pengembangan masyarakat, kesejahteraan dan keberlanjutan.Menariknya cukup, namun, sangat sedikitupaya telah dilakukan untuk memeriksa secara sistematisperbandingan efektivitas pemerintahupaya, di seluruh dunia, untuk berkomunikasi dan berinteraksidengan konstituen mereka (Lihat Wangpipatwong, etAl. 2008; Backhouse 2007; Carrizales et al., 2006;Melitski et al, 2005)