Consistent quality service – provid

Consistent quality service – providing the same good service & products to customers each & every time they come to your business
Key to success
Depends on PEOPLE – interactions between customer & staff member - service encounter
Building blocks
Happens before, during and after
1st encounter = 1st impression
Fail or succeed depending on quality of service

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Consistent quality service – providing the same good service & products to customers each & every time they come to your businessKey to successDepends on PEOPLE – interactions between customer & staff member - service encounter Building blocksHappens before, during and after1st encounter = 1st impression Fail or succeed depending on quality of service

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Kualitas layanan yang konsisten - memberikan pelayanan yang baik sama & produk kepada pelanggan setiap & setiap kali mereka datang ke bisnis Anda
Kunci sukses
Tergantung pada ORANG - interaksi antara pelanggan & staf - pertemuan layanan
blok Bangunan
Terjadi sebelum, selama dan setelah
pertemuan 1 = 1 Kesan
Gagal atau berhasil tergantung pada kualitas layanan

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