The individual's perception of the

The individual's perception of the performance of the product or service in relation to his or her expectations.
Customers identified based on loyalty include loyalists, apostles, defectors, terrorists, hostages, and mercenaries

Hasil (Bahasa Indonesia) 2:

Persepsi individu dari kinerja produk atau jasa dalam kaitannya dengan harapan nya.
Pelanggan diidentifikasi berdasarkan loyalitas termasuk loyalis, rasul, pembelot, teroris, sandera, dan tentara bayaran