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McDonald's and the Marketing Mix
One company that has managed to highlight the benefits of both the standardized and adaptation approach is McDonald’s. With more than 33,500 restaurants in 119 countries the company skillfully manages its franchise model, delivering a remarkably consistent customer experience and branding (I’m lovin’ It) while still allowing for locally relevant menu and service variations in segments across the globe. Furthermore, all advertisements are shot in 12 different languages, featuring the customized products catered to each region. In 2003, McDonald's introduced the McArabia, a flatbread sandwich, to its restaurants in the Middle East. It also introduced the McVeggie in India and the EBI-Fillet-O shrimp burger in Japan.
McDonald’s also chooses convenient locations for all of its franchises. This includes malls, airports and local neighborhoods. These marketing strategies have confirmed to be effective, indicated by the company’s 7% increase in profit margins over the past four years (Mourdoukoutas, 2012). However, McDonald’s has made every effort to improve them through recent marketing initiatives with respect to the 7Ps. McDonald’s has begun to renovate its eateries, going from a plastic look to a more brick and wood design in an effort to maintain a contemporary image (Mourdoukoutas, 2012). They have also decided to “re-image” themselves in their ads by incorporating a hip-hop theme with teen icons such as Justin Timberlake and Lee Hom in China as a means to attract teenagers. In addition, the company has begun to offer healthier food products, such as oatmeal, given consumers are more health conscious.
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