HEAD PORTERTasks Skills Standard• M

HEAD PORTER

Tasks Skills Standard
• Meet/greet guests
• Call taxis
• Store bags
• Open room doors
• Clean working area
• Trollies available
• Give directions
• Rosters
• Security
• Luggage requests
• Control standards of porters
• Maintain baggage tags
• Arrange transport to airport
• Allocation of work stations
• Fond farewell
• Control of undesirables
• Liaise with
• Report on maintenance
• Special guests
• Co-ordination of department meetings • Good oral communication
• Aware of geographic facilities
• Aware of local attractions
• Aware of company policy and procedure
• Literate
• Emergency procedures
• Task delegation
• People co-ordination
• Functioning of hotel facilities
• Maintain movement of baggage facilities Initiative 2.5
Perseverance 3
Assertiveness 3
Analytical ability 2.5
Judgement 2.5
Decisiveness 2.5
Communication 2.5
Task structuring 2.5
Presentation skills 1
Flexibility 2.5
Planning/organising/control 2
Team building orientation 2.3
Negotiating skills 2
Customer focus/service 2.5

Hasil (Bahasa Indonesia) 1:

KEPALA PORTERTugas keterampilan standar• Memenuhi/menyambut tamu• Call taksi• Toko tas• Ruangan buka pintu• Membersihkan wilayah kerja• Trollies tersedia• Memberikan arah• Roster• Keamanan• Bagasi permintaan• Kontrol standar Porter• Menjaga Tag Bagasi• Mengatur transportasi ke Bandara• Alokasi Stasiun kerjaSelamat tinggal menyukai •• Kontrol tak diinginkan• Bekerja sama dengan • Laporan pada pemeliharaan• Tamu istimewa• Koordinasi Departemen pertemuan • komunikasi oral• Mengetahui fasilitas geografis• Mengetahui atraksi lokal• Mengetahui prosedur dan kebijakan perusahaan• Melek• Darurat prosedur• Tugas delegasi• Orang koordinasi• Fungsi fasilitas hotel• Menjaga pergerakan fasilitas Bagasi inisiatif 2.5 Ketekunan 3 Ketegasan 3 Kemampuan analitis 2.5 Penilaian 2.5 Ketetapan keputusan 2.5 Komunikasi 2.5 Tugas penataan 2.5 Keterampilan presentasi 1 Fleksibilitas 2.5 Perencanaan/mengatur/kontrol 2 Tim bangunan orientasi 2.3 Keterampilan bernegosiasi 2 Fokus/layanan pelanggan 2.5