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Human Performance Modes – Cognitive DemandsPeople are fallible, even the best people make mistakes. This is the first principle of Human Performance Improvement and accident investigators need to understand the nature of the error to determine the appropriate response to the error. Jen Rasmussen developed a classification of the different types of information processing involved in industrial tasks. Usually referred to as performance modes, these three classifications describe how the worker’s mind is processing information while performing the task. (Figure 1-2)
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