6. Managerial implications and sugg

6. Managerial implications and suggestions
In recent years, the population of recurrent education has been increasing rapidly in addition to the effect of the trend of diversified study facilitating universities and colleges to develop the market of extension education constructively. However, the natural advantages of teaching and studying environment which were relied on in the past have now been facing the challenges of corporate bodies, organizations, communities or personal brands. Moreover, the design of programs (curriculums) adopts flexible lively, fashionable and popularity patterns as well as the pricing closer to the expectation of the masses. Thus, if university extension education centers do not enhance their operating management actively, they will encounter a severe challenge from their competitors. The goal of this research is setting up a performance evaluation pattern mainly based on BSC by using a hybrid MCDM approach to suit university extension education centers. According to the analysis results of this research, the major practical implications of management and suggestions for further research are summarized below.
6.1. Managerial implications
In the past, Taiwan’s higher education (university/college) assessment (or performance evaluation) focused on discussing the entire operating efficiency of universities thus performance evaluation of extension education centers was one of the portions of the assessments and rarely focused on assessing extension education centers only. Because of the previous phenomena, the organized level or operating management of extension education centers was neglected by the fact that the feature of extension education centers is tend to be the organized structure of units which are independently engaged in making profits themselves. Thus, doing performance evaluation toward extension education centers should establish a proper evaluation pattern to replace the conventional performance evaluation method of universities. This research is based on BSC as a viewpoint focusing on both financial and non-financial perspectives as well as the performance evaluation indices (i.e., KPI) which are suitable to be used in real practice are selected by experts and scholars who have practical experiences of extension education. Followed by adopting multicriteria decision analysis, the causality and mutual influential degrees between perspectives are studied via DEMATEL. After these previous stages are completed, the relative weights between KPIs under each perspective are worked out by applying ANP and then processing empirical analysis by using VIKOR as a reference for practical operation of extension education centers to gain actual improvement and growth.

Relevant management units of all universities’ extension education centers could consider the performance evaluation model established by this research as a reference to carry out assessing and reviewing themselves regarding to each KPI and weight as a basis for the growth or reform of their organizations. Using restrained time and resources to evaluate the priorities of importance of each evaluation indices and the manifestation of performance itself discovers the facets needed to be improved the most to achieve the most effective achievement.

Additionally, through the performance evaluation model proposed by this research, it could be used to evaluate the performance of adjacent local universities’ extension education centers mutually. Obtaining advantages, disadvantages, opportunities and threats of organizations from both internal and external viewpoints of organizations including customer, finance, internal process, and learning and growth of staffs, it could further develop strategies and schemes to improve drawbacks, enhance advantages, avoid threats, control opportunities, then suit the remedy to the case and mend actively. In other words, if extension education centers of all universities aim at the requirements of these key points, utilizing restricted resources and making improvements effectively, the entire operating performance of organizations would be able to grow adequately.
6.2. Suggestions for further research
According to above research processes, conclusion and current status of university extension education, some suggestions are stated for further research and they are summed up as follows:
1. Since ANP method is very minute and sophisticated as well as the questions contained in the questionnaire are plentiful, this research suggests future researchers should do the questionnaire
together with interviewees face to face and provide explanations immediately to interviewees when it is necessary in order to exactly control the reliability of the questionnaire.
2. It is suggested that future research could utilize BSC performance evaluation indices and relative weights set up by this research. It could be used for regional extension education centers as empirical analysis subjects and processing individu

Hasil (Bahasa Indonesia) 1:

6. manajerial implikasi dan saranDalam beberapa tahun terakhir, populasi berulang pendidikan telah meningkat pesat Selain efek tren diversified studi memfasilitasi Universitas dan perguruan tinggi untuk mengembangkan pasar ekstensi pendidikan secara konstruktif. Namun, kelebihan mengajar dan belajar lingkungan alami yang mengandalkan di masa lalu kini telah menghadapi tantangan badan perusahaan, organisasi, komunitas atau merek pribadi. Selain itu, desain program (buku) mengadopsi flexible hidup, modis dan popularitas pola serta harga dekat dengan harapan rakyat. Dengan demikian, jika Pusat Pendidikan Universitas ekstensi tidak meningkatkan manajemen operasi mereka aktif, mereka akan menghadapi tantangan berat dari pesaing mereka. Tujuan dari penelitian ini adalah menyiapkan pola evaluasi kinerja terutama didasarkan pada BSC dengan menggunakan hibrida MCDM pendekatan yang sesuai dengan pusat pendidikan Universitas ekstensi. Menurut analisis hasil penelitian ini, praktis implikasi utama manajemen dan saran untuk penelitian lebih lanjut adalah sebagai berikut.6.1. manajerial implikasiIn the past, Taiwan’s higher education (university/college) assessment (or performance evaluation) focused on discussing the entire operating efficiency of universities thus performance evaluation of extension education centers was one of the portions of the assessments and rarely focused on assessing extension education centers only. Because of the previous phenomena, the organized level or operating management of extension education centers was neglected by the fact that the feature of extension education centers is tend to be the organized structure of units which are independently engaged in making profits themselves. Thus, doing performance evaluation toward extension education centers should establish a proper evaluation pattern to replace the conventional performance evaluation method of universities. This research is based on BSC as a viewpoint focusing on both financial and non-financial perspectives as well as the performance evaluation indices (i.e., KPI) which are suitable to be used in real practice are selected by experts and scholars who have practical experiences of extension education. Followed by adopting multicriteria decision analysis, the causality and mutual influential degrees between perspectives are studied via DEMATEL. After these previous stages are completed, the relative weights between KPIs under each perspective are worked out by applying ANP and then processing empirical analysis by using VIKOR as a reference for practical operation of extension education centers to gain actual improvement and growth.Relevant management units of all universities’ extension education centers could consider the performance evaluation model established by this research as a reference to carry out assessing and reviewing themselves regarding to each KPI and weight as a basis for the growth or reform of their organizations. Using restrained time and resources to evaluate the priorities of importance of each evaluation indices and the manifestation of performance itself discovers the facets needed to be improved the most to achieve the most effective achievement.Additionally, through the performance evaluation model proposed by this research, it could be used to evaluate the performance of adjacent local universities’ extension education centers mutually. Obtaining advantages, disadvantages, opportunities and threats of organizations from both internal and external viewpoints of organizations including customer, finance, internal process, and learning and growth of staffs, it could further develop strategies and schemes to improve drawbacks, enhance advantages, avoid threats, control opportunities, then suit the remedy to the case and mend actively. In other words, if extension education centers of all universities aim at the requirements of these key points, utilizing restricted resources and making improvements effectively, the entire operating performance of organizations would be able to grow adequately.6.2. Suggestions for further researchAccording to above research processes, conclusion and current status of university extension education, some suggestions are stated for further research and they are summed up as follows:1. Since ANP method is very minute and sophisticated as well as the questions contained in the questionnaire are plentiful, this research suggests future researchers should do the questionnairetogether with interviewees face to face and provide explanations immediately to interviewees when it is necessary in order to exactly control the reliability of the questionnaire.2. It is suggested that future research could utilize BSC performance evaluation indices and relative weights set up by this research. It could be used for regional extension education centers as empirical analysis subjects and processing individu

Hasil (Bahasa Indonesia) 2:

6. Manajerial implikasi dan saran
Dalam beberapa tahun terakhir, populasi pendidikan berulang telah meningkat dengan cepat di samping pengaruh tren studi ed diversi fi memfasilitasi universitas dan perguruan tinggi untuk mengembangkan pasar pendidikan ekstensi konstruktif. Namun, keunggulan alami mengajar dan belajar lingkungan yang mengandalkan di masa lalu kini telah menghadapi tantangan badan hukum, organisasi, masyarakat atau merek pribadi. Selain itu, desain program (kurikulum) mengadopsi fleksibel pola hidup, modis dan popularitas serta penentuan harga lebih dekat dengan harapan massa. Jadi, jika pusat pendidikan ekstensi universitas tidak meningkatkan manajemen operasi mereka secara aktif, mereka akan menghadapi tantangan berat dari pesaing mereka. Tujuan dari penelitian ini adalah menyiapkan pola evaluasi kinerja terutama didasarkan pada BSC dengan menggunakan pendekatan MCDM hybrid untuk memenuhi pusat-pusat pendidikan ekstensi universitas. Menurut hasil analisis penelitian ini, implikasi praktis utama manajemen dan saran untuk penelitian lebih lanjut adalah sebagai berikut.
6.1. Implikasi manajerial
Di masa lalu, pendidikan tinggi Taiwan (universitas / perguruan tinggi) penilaian (atau evaluasi kinerja) difokuskan pada membahas seluruh ef operasi fi siensi universitas sehingga evaluasi kinerja pusat pendidikan ekstensi adalah salah satu bagian dari penilaian dan jarang fokus pada penilaian ekstensi pusat pendidikan saja. Karena fenomena sebelumnya, tingkat yang terorganisir atau manajemen operasi pusat pendidikan ekstensi diabaikan oleh fakta bahwa fitur pusat pendidikan ekstensi cenderung struktur terorganisir dari unit yang independen terlibat dalam membuat pro fi ts sendiri. Dengan demikian, melakukan evaluasi kinerja terhadap pusat-pusat pendidikan ekstensi harus membentuk pola evaluasi yang tepat untuk menggantikan metode evaluasi kinerja konvensional universitas. Penelitian ini didasarkan pada BSC sebagai sudut pandang berfokus pada kedua keuangan dan non perspektif keuangan serta kinerja evaluasi indeks (yaitu, KPI) yang cocok untuk digunakan dalam praktik nyata dipilih oleh para ahli dan sarjana yang memiliki pengalaman praktis pendidikan ekstensi. Diikuti dengan mengadopsi analisis keputusan multikriteria, kausalitas dan saling dalam derajat berpengaruh fl antara perspektif dipelajari melalui DEMATEL. Setelah tahap-tahap sebelumnya selesai, bobot relatif antara KPI bawah masing-masing perspektif yang bekerja keluar dengan menerapkan ANP dan kemudian memproses analisis empiris dengan menggunakan Vikor sebagai acuan untuk operasi praktis pusat pendidikan ekstensi untuk mendapatkan perbaikan dan pertumbuhan yang sebenarnya. Unit manajemen relevan pusat pendidikan ekstensi semua universitas 'bisa mempertimbangkan model evaluasi kinerja yang ditetapkan oleh penelitian ini sebagai referensi untuk melaksanakan menilai dan meninjau sendiri mengenai masing-masing KPI dan berat sebagai dasar untuk pertumbuhan atau reformasi organisasi mereka. Menggunakan waktu terkendali dan sumber daya untuk mengevaluasi prioritas pentingnya setiap indeks evaluasi dan manifestasi dari kinerja itu sendiri menemukan aspek perlu ditingkatkan paling untuk mencapai prestasi yang paling efektif. Selain itu, melalui model evaluasi kinerja yang diusulkan oleh penelitian ini, dapat digunakan untuk mengevaluasi kinerja pusat pendidikan ekstensi universitas lokal yang berdekatan 'saling. Mendapatkan keuntungan, kerugian, peluang dan ancaman dari organisasi baik dari sudut pandang internal dan eksternal organisasi termasuk pelanggan, keuangan, proses internal, serta pembelajaran dan pertumbuhan karyawan, lebih lanjut bisa mengembangkan strategi dan skema untuk meningkatkan kelemahan, meningkatkan keuntungan, menghindari ancaman, Kesempatan kontrol, maka sesuai dengan obat untuk kasus ini dan memperbaiki aktif. Dengan kata lain, jika pusat pendidikan perpanjangan semua universitas bertujuan persyaratan titik-titik kunci, memanfaatkan sumber daya terbatas dan membuat perbaikan secara efektif, seluruh kinerja operasi organisasi akan dapat tumbuh secara memadai. 6.2. Saran untuk penelitian lebih lanjut Menurut proses penelitian di atas, kesimpulan dan status pendidikan ekstensi universitas, beberapa saran dinyatakan untuk penelitian lebih lanjut dan mereka disimpulkan sebagai berikut: 1. Karena metode ANP sangat menit dan canggih serta pertanyaan yang terkandung dalam kuesioner berlimpah, penelitian ini menunjukkan peneliti masa depan harus melakukan kuesioner bersama-sama dengan muka yang diwawancarai untuk menghadapi dan memberikan penjelasan segera untuk diwawancarai bila diperlukan untuk persis kontrol keandalan kuesioner. 2. Disarankan bahwa penelitian masa depan bisa memanfaatkan evaluasi indeks kinerja BSC dan bobot relatif didirikan oleh penelitian ini. Ini bisa digunakan untuk pusat pendidikan ekstensi daerah sebagai subjek analisis empiris dan pengolahan individu