A: Good morning, can I help you?B:

A: Good morning, can I help you?
B: I'd like to make a complaint about my holiday in Hawaii last week.
A: I'm sorry to hear that. What exactly was the problem?
B: First of all the bus taking us to the hotel broke down and we had to wait for over two hours in the sweltering heat before a replacement arrived. Then when we got to the hotel we found our room hadn't been cleaned.
A: Oh dear, did you complain to the hotel staff?
B: Of course, but we were told all the chamber maids were off duty. Anyway, that's not all. The people in the room above sounded like they were having all-night parties, every night. I demanded another room but the receptionist told me the hotel was full.
A: Oh, I see.
B: And to cap it all the food in the hotel restaurant was awful. It was so bad we had to eat out all the time despite having paid for meals in the price of our holiday.
A: I do apologize. I'd like to offer you a 20% discount on the price of one of our Autumn breaks as a gesture of goodwill.
B: 20% discount, you must be joking. I want to see the manager.

Hasil (Bahasa Indonesia) 1:

J: Selamat pagi, saya dapat membantu Anda?B: saya ingin membuat keluhan tentang liburan saya di Hawaii minggu lalu.A: Aku menyesal mendengar bahwa. Apa sebenarnya masalahnya?B: pertama-tama bus yang membawa kami ke hotel mogok dan kami harus menunggu selama lebih dari dua jam di panas terik sebelum penggantian tiba. Kemudian ketika kita masuk ke hotel kami menemukan kamar belum dibersihkan.J: Oh sayang, Anda mengeluh kepada staf hotel?B: Tentu saja, tetapi kami diberitahu semua pelayan chamber yang bertugas. Lagi pula, itu tidak semua. Orang-orang di ruangan atas terdengar seperti mereka memiliki semalaman pihak, setiap malam. Aku menuntut ruangan lain tapi resepsionis mengatakan kepada saya di Hotel.J: oh, aku melihat.B: dan Tutup semua makanan di restoran hotel yang mengerikan. Itu begitu buruk kita harus makan sepanjang waktu meskipun memiliki dibayar untuk menu harga liburan kami.J: saya minta maaf. Saya ingin menawarkan diskon 20% pada harga salah satu dari kami istirahat musim gugur sebagai tanda niat baik.B: 20% diskon, Anda harus menjadi bercanda. Saya ingin melihat manajer.