The Old Public Administration and C

The Old Public Administration and Client Service
Traditional public administration or the Old Public Administration was
largely concerned with either the direct delivery of services or the regulation
of individual and corporate behavior. Those on the “receiving” end
were generally referred to as “clients.” The word “client,” of course, means
“a party for which professional services are rendered” (American Heritage
Dictionary 2000). What is interesting is that the word “client” is derived
from the Latin cliens, which means “dependent” or “follower.” In many
cases, public agencies operating under the Old Public Administration dealt
with their clients in just such a manner. Clients were seen as in need of help,
and those in government made honest efforts to provide the help that was
needed through the administration of public programs. Inevitably those in
the agency came to be seen as being “in control” of those dependent on the
agency. For many clients, the agency’s view appeared to be quite patronizing
and even dismissive. The stereotype of the thoughtless, uncaring bureaucrat
is surely overdone but perhaps contains a modicum of truth.

Hasil (Bahasa Indonesia) 2:

The Old Administrasi Publik dan Layanan Klien
administrasi publik tradisional atau Administrasi Publik Lama
sebagian besar berkaitan dengan baik pengiriman langsung dari jasa atau peraturan
perilaku individu dan korporasi. Mereka pada "menerima" end
umumnya disebut sebagai "klien." Kata "klien," tentu saja, berarti
"pesta untuk yang jasa profesional yang diberikan" (American Heritage
Dictionary 2000). Yang menarik adalah bahwa kata "klien" berasal
dari cliens Latin, yang berarti "tergantung" atau "pengikut." Dalam banyak
kasus, lembaga-lembaga publik beroperasi di bawah Administrasi Publik Old ditangani
dengan klien mereka hanya dengan cara seperti itu. Klien dipandang sebagai membutuhkan bantuan,
dan mereka yang di pemerintahan melakukan upaya jujur untuk memberikan bantuan yang
diperlukan melalui administrasi program publik. Tak pelak mereka di
lembaga tersebut datang untuk dilihat sebagai "mengendalikan" dari mereka bergantung pada
lembaga. Bagi banyak klien, lihat badan tampaknya cukup merendahkan
dan bahkan meremehkan. Stereotip yang dipikirkan, birokrat tidak peduli
pasti berlebihan tapi mungkin mengandung sedikit kebenaran.