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Permission marketing, the practice of marketing to consumers onlyafter gaining their express permission, was another influential perspective on how companies canbreak through the clutter and build customer loyalty. A pioneer on the topic, Seth Godin, has notedthat marketers can no longer employ “interruption marketing” or mass media campaigns featuringmagazines, direct mail, billboards, radio and television commercials, and the like, because consumershave come to expect—but not necessarily appreciate—these interruptions.21 By contrast, Godinasserts, consumers appreciate receiving marketing messages they gave permission for: “The worsethe clutter gets, the more profitable your permission marketing efforts become.”
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