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AbstractPurpose– The main objective of this study is to determine the impact of employee empowerment onjob satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions –i.e. behavioral and psychological – and the effect of employee empowerment on the level of jobsatisfaction was examined by taking these two dimensions into consideration as a whole andseparately.Design/methodology/approach– A questionnaire was employed in order to collect data on jobsatisfaction as well as behavioral and psychological empowerment. The data collected were analyzedthrough correlation and regression analyses. The study covered 1,854 participants employed atfive-star hotels in Turkey.Findings– The findings suggest that the most positive aspects related to job satisfaction arerelations with the colleagues and physical conditions, while the most negative aspect is the wage issue,i.e. unfair payment. Furthermore, correlation and regression analyses indicate that psychological andbehavioral empowerment has a significant effect on job satisfaction, and the effect is much greaterwhen psychological and behavioral empowerment are taken as a whole.Research limitations/implications– The major limitation of this study is that it covers theemployees of five-star hotels only. Another important limitation of the study is the exclusion ofvariables mentioned in the literature. This apart, it is thought that the study will provide some insightsfor managers in terms of enhancing job satisfaction and the effect of empowerment on job satisfactionas well as making a contribution to the literature.Originality/value– Studies into the relation between employee empowerment and job satisfactionon the whole focus on only one aspect of empowerment, i.e. either behavioral empowerment orpsychological empowerment. This study incorporates behavioral and psychological empowermenttogether as the components of empowerment, unlike previous studies in the literature, in determiningtheir effect on job satisfaction
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