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The effect of specific direct marketing campaigns can be measured quicklyand easily. The number of responses relative to the number of direct mails sent(the redemption or response rate), or the number of orders relative to the totalresponse (conversion rate) can be calculated within days or weeks after thecampaign. The effectiveness of a telemarketing campaign or a direct responseadvertisement can be judged in a similar way. The result of a mail order cataloguecampaign can be assessed by counting the number of orders, calculating their monetaryvalue, and analysing the customers that placed an order. Before executing adirect marketing campaign, various pre-tests can be performed. In list testing themail is sent to a random subsample of the database that the marketer intends touse. If this test mail produces satisfactory results, the whole list can be mailed withless risk. The offer made is one of the most crucial success factors in a directmarketing campaign. If it does not appeal to the target group, the campaign willbe largely ineffective. Therefore also the offer should be tested. Similar to advertising campaigns, also the creative execution and the copy, for instance of a mail or a direct response ad, can be tested. Contacting customers too often may irritatethem, and could lead to the loss of valuable opportunities. Therefore, the optimalfrequency of direct marketing campaigns for various target groups should also bedinilai (Clow dan Baack, 2002; Duncan, 2002).
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