JOB TITLE :Information Technology M

JOB TITLE :Information Technology Manager
AREA/DEPARTMENT :Finance / Information Systems
JOB BAND :
REPORTS TO :Director / Manager of Finance and Business Support
POSITIONS SUPERVISED :IT Coordinator / Nil
JOB SCOPE :Business Support and within the limits of Golden Tulip Hotels Group policies and procedures, is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and Golden Tulip standards and guidelines. Promotes the desired work culture around the core values of Golden Tulip and the brand ethos.

Key Responsibilities

• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Continually keeps informed of Golden Tulip -approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o Recognition Program / Frequent Flyer Corporate databases.
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Call Accounting.
o PABX systems.
o Cabling.
o Hub / Switch Management Systems.
o Electronic Door Locking Computer System.
o Computer Virus protection.
o Hotel IT Security and Firewalls

• Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
• Maintain an up-to-date list of all computer hardware
• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• Installs and tests corporate approved program changes to the hotel computer system(s)
• Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
• Understand all standard and Golden Tulip customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Responsible for designating selected individuals for each Golden Tulip approved system that he/she will train so that these individual can train the users
• Trains the selected hotel staff to take on the major responsibilities during his/her absence
• Establishes documents, test and communicates appropriate disaster recoveryemergency procedures to follow when the hotel computer system(s) are inoperable
• Ensures that all computer media saves and back-ups are completed, documented and stored per Golden Tulip specifications
• Maintains uncompromising data and physical security standards
• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the Golden Tulip security specification as described in the Golden Tulip security system
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel Golden Tulip computer field by subscribing to periodicals and attending seminars, workshops or conferences held by Golden Tulip, computer companies or vendors
• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
• Follows-up on all outstanding points from the latest EDP audit of his/her hotel
• Serves as the primary associate with all computer-related outside vendors
• Informs department heads when new features or changes to the system affect their department
• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

Human Resource Responsibilities (for those with direct reports)
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
o Assists in planning for future staffing needs
o Assists in recruiting in line with company guidelines
o Prepares detailed induction program for new staff
o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
o Ensures training needs analysis of Finance staff is carried out and training programs are designed and implemented to meet needs
o Provides input for probation and formal performance appraisal discussions in line with company guidelines
o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
o Regularly communicates with staff and maintains good relations

Financial Responsibilities
• Works with superior in the preparation and management of the department’s budget. Duties include:
o Assists in coordinating the preparation of the departmental annual budget
o Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
o Assists in the preparation of the hotel strategic plan, goals program, and Finance Departmental Budget

Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
Key Competencies
Key Tasks

Drive For Results
• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

Understanding the Business


• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Golden Tulip Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors’ major strengths and weaknesses

• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

Problem Solving and Decision Making
• Diagnose problems and thoroughly analyze information to guide decision making
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions

Customer Focus

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Implements procedures which enhance the guest experience
Innovation
• Generate new ideas and encourage creativity from your staff
• Recognize the need for new and modified approaches
Teamwork

• Demonstrate

Hasil (Bahasa Indonesia) 1:

JOB TITLE :Information Technology ManagerAREA/DEPARTMENT :Finance / Information SystemsJOB BAND : REPORTS TO :Director / Manager of Finance and Business Support POSITIONS SUPERVISED :IT Coordinator / NilJOB SCOPE :Business Support and within the limits of Golden Tulip Hotels Group policies and procedures, is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and Golden Tulip standards and guidelines. Promotes the desired work culture around the core values of Golden Tulip and the brand ethos.Key Responsibilities• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required• Continually keeps informed of Golden Tulip -approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:o Computer Hardware systems and devices including PC LAN technology. o Software operating and utility systems.o kantor depan dan account piutang properti manajemen sistem.o antarmuka ke dan dari kantor depan properti manajemen sistem dan sistem lainnya.o kantor kembali sistem akuntansi.o PC dan LAN berbasis produk otomatisasi kantor. o Internal dan eksternal surat elektronik / faksimili / Scanner perangkat lunak dan alat komunikasi.o pengakuan Program / database perusahaan Frequent Flyer.o Point Of Sale sistem.o tamu dan administrasi Voicemail.o panggilan akuntansi.o PABX sistem. o Cabling.o Hub / Switch sistem manajemen.o elektronik pintu mengunci sistem komputer.o perlindungan Virus komputer.o Hotel keamanan dan firewall• Memberikan laporan tertulis kemajuan bulanan kepada Direktur/manajer keuangan dan dukungan bisnis, dengan tembusan kepada kepala Departemen• Menjaga up-to-date daftar semua perangkat keras komputer• Mengelola konfigurasi laporan, pekerjaan kontrol bahasa, file program dan file data pada komputer system(s) untuk memastikan efisiensi operasi maksimum• Memantau kinerja perangkat lunak dan mempertahankan buku log laporan kinerja misalnya; melalui sistem pengukuran fasilitas/utilitas, kesalahan dan integritas Periksa laporan, kerusakan sistem dan solusi• Menginstall dan menguji perubahan program disetujui perusahaan system(s) komputer hotel• Menyelidiki dan melaporkan masalah software untuk vendor, atau ke Regional, wilayah atau kantor perusahaan• Understand all standard and Golden Tulip customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions• Responsible for designating selected individuals for each Golden Tulip approved system that he/she will train so that these individual can train the users• Trains the selected hotel staff to take on the major responsibilities during his/her absence• Establishes documents, test and communicates appropriate disaster recoveryemergency procedures to follow when the hotel computer system(s) are inoperable • Ensures that all computer media saves and back-ups are completed, documented and stored per Golden Tulip specifications• Maintains uncompromising data and physical security standards• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the Golden Tulip security specification as described in the Golden Tulip security system• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion• Completes and distributes activity reports, program trouble reports, and enhancement list• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel Golden Tulip computer field by subscribing to periodicals and attending seminars, workshops or conferences held by Golden Tulip, computer companies or vendors• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.• Follows-up on all outstanding points from the latest EDP audit of his/her hotel• Serves as the primary associate with all computer-related outside vendors• Informs department heads when new features or changes to the system affect their department• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate officeHuman Resource Responsibilities (for those with direct reports)• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:o Assists in planning for future staffing needs o Assists in recruiting in line with company guidelines o Prepares detailed induction program for new staffo Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementationo Ensures training needs analysis of Finance staff is carried out and training programs are designed and implemented to meet needso Provides input for probation and formal performance appraisal discussions in line with company guidelineso Coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceo Regularly communicates with staff and maintains good relationsFinancial Responsibilities• Works with superior in the preparation and management of the department’s budget. Duties include:o Assists in coordinating the preparation of the departmental annual budgeto Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budgeto Assists in the preparation of the hotel strategic plan, goals program, and Finance Departmental Budget

Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
Key Competencies
Key Tasks

Drive For Results
• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

Understanding the Business


• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Golden Tulip Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors’ major strengths and weaknesses

• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

Problem Solving and Decision Making
• Diagnose problems and thoroughly analyze information to guide decision making
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions

Customer Focus

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Implements procedures which enhance the guest experience
Innovation
• Generate new ideas and encourage creativity from your staff
• Recognize the need for new and modified approaches
Teamwork

• Demonstrate

Hasil (Bahasa Indonesia) 2:

JOB TITLE: Manajer Teknologi Informasi
AREA / DEPARTEMEN: Keuangan / Sistem Informasi
JOB BAND:
LAPORAN KE: Direktur / Manajer Keuangan dan Bisnis Dukungan
POSISI diawasi: IT Coordinator / Nil
JOB SCOPE: Dukungan Bisnis dan dalam batas-batas kebijakan Golden Tulip Hotels Group dan prosedur, bertanggung jawab untuk memastikan bahwa sistem komputer hotel (s) dipasang dan beroperasi dengan benar, bahwa langkah-langkah sistem keamanan di tempat, bahwa perangkat keras komputer adalah terpelihara dengan baik, bahwa sistem (s) yang digunakan untuk potensi maksimum mereka, dan bahwa sistem baru dipasang untuk meningkatkan efisiensi dan profitabilitas Hotel, dan mematuhi Hotel dan Golden Tulip standar dan pedoman. Mempromosikan budaya kerja yang diinginkan di sekitar nilai-nilai inti dari Golden Tulip dan etos merek. Tanggung Jawab Key • Mengatur dan memonitor operasi dari semua perangkat keras komputer, memastikan semua sistem bekerja dan dipasang dengan benar, dan berfungsi sebagai kontak utama untuk melayani perangkat keras komputer • Memastikan bahwa semua sistem ditutupi oleh kontrak perawatan yang tepat dan pemeliharaan preventif yang dilakukan seperti yang diperlukan • Terus terus diberitahu tentang Golden Tulip yang disetujui sistem dan teknologi yang dapat berkontribusi untuk meningkatkan efisiensi Hotel, termasuk, namun tidak terbatas pada: o Komputer sistem dan perangkat termasuk PC LAN teknologi. operasi dan utilitas o Software sistem. o Front Office dan Piutang Sistem Manajemen Properti. o Antarmuka ke dan dari Front Office Sistem Manajemen Properti dan Sistem lainnya. o Sistem Akuntansi Back Office. o PC dan LAN berbasis produk Office Automation. o / Faksimili / software Scanner dan alat komunikasi internal dan eksternal Electronic Mail. o Program Pengakuan / Frequent Flyer database Perusahaan. o sistem Point Of Sale. o Tamu dan Administrasi Voicemail. o Call Akuntansi. sistem o PABX. o Kabel . o Hub / Switch Sistem Manajemen. o Elektronik Pintu Locking Sistem Komputer. o perlindungan Virus Komputer. o Hotel IT Security dan Firewall • Menyediakan ditulis laporan kemajuan bulanan kepada Direktur / Manajer Keuangan dan Dukungan Bisnis, dengan tembusan kepada kepala departemen • Menjaga daftar up-to-date dari semua perangkat keras komputer • Mengelola laporan konfigurasi, bahasa kontrol pekerjaan, file program dan file data pada sistem komputer (s) untuk menjamin efisiensi operasi maksimum • Monitor kinerja perangkat lunak dan mempertahankan log buku laporan kinerja misalnya; melalui sistem fasilitas pengukuran / utilitas, kesalahan dan memeriksa integritas laporan, kerusakan sistem dan solusi • Menginstall dan tes perusahaan menyetujui perubahan program untuk sistem komputer hotel (s) • Menyelidiki dan software laporan masalah ke vendor, atau ke Regional, area atau Kantor perusahaan • Memahami semua fitur disesuaikan standar dan Golden Tulip dan fungsi dari sistem kantor Hotel depan, titik sistem penjualan, dan panggilan sistem akuntansi, termasuk, namun tidak terbatas pada keamanan sistem, laporan sistem, fungsi manajer, sistem utilitas dan fungsi pengguna • Bertanggung jawab untuk menunjuk individu yang dipilih untuk setiap Golden Tulip sistem disetujui bahwa ia / dia akan melatih sehingga individu tersebut dapat melatih pengguna • Kereta staf hotel yang dipilih untuk mengambil tanggung jawab besar selama / nya tidak adanya • Menetapkan dokumen, tes dan berkomunikasi prosedur recoveryemergency bencana yang tepat untuk mengikuti ketika sistem komputer hotel (s) yang dioperasi • Memastikan bahwa semua media komputer menyimpan dan back-up selesai, didokumentasikan dan disimpan sesuai spesifikasi Golden Tulip • Menjaga Data tanpa kompromi dan standar keamanan fisik • Kontrol kunci / lock untuk ruang komputer dan memastikan bahwa perlindungan kebakaran ruang komputer, kontrol suhu, dan kebutuhan tenaga memenuhi spesifikasi keamanan Golden Tulip seperti yang dijelaskan dalam sistem keamanan Golden Tulip • Berikan semua ID pengguna, password, dan utilitas sistem yang paling sensitif, mengamankan semua sumber sensitif dan perpustakaan penting • Di bawah arahan Direktur / Manajer Keuangan dan Bisnis Support, mengelola semua back office ID pengguna, password, parameter keamanan dan utilitas yang paling sensitif • Menjaga teknis dan dokumentasi pengguna, laporan sistem, newsletter dan pengumuman di fashion rapi, tertib dan aman • Selesaikan dan mendistribusikan laporan kegiatan, laporan masalah program dan daftar perangkat tambahan • Terus menginformasikan terbaru, update, perubahan, pembinaan, dan pengembangan di hotel bidang komputer Golden Tulip dengan berlangganan majalah dan menghadiri seminar , lokakarya atau konferensi yang diselenggarakan oleh Golden Tulip, perusahaan komputer atau vendor • Melakukan proyek khusus / tugas lain yang diberikan oleh Manajemen, termasuk tetapi tidak terbatas untuk melayani sebagai back-up dalam melakukan Pelaporan Keuangan untuk kantor perusahaan selama tidak adanya Direktur / Manajer Keuangan dan Bisnis Dukungan • Melakukan perubahan mendasar dengan bahasa program pengendalian menggunakan layar edit utilitas, operasi bahasa kontrol pernyataan dan desain layar bantu • Melakukan "Self-Audit" sistem, keamanan dan prosedur darurat sesuai dengan Hotel dan Manual Sistem Keamanan Keuangan dan bahan yang disediakan oleh Regional Manager IT. • Mengikuti-up pada semua poin yang luar biasa dari audit EDP terbaru nya / hotelnya • Berfungsi sebagai asosiasi utama dengan semua luar vendor yang berkaitan dengan komputer • menginformasikan kepala departemen ketika fitur baru atau perubahan ke sistem mempengaruhi departemen mereka • Memberitahu kepala departemen pada isu-isu terkait komputer saat ini, rilis baru, tren MIS, virus dll • Koordinat pembelian aplikasi program atau perangkat tambahan untuk memenuhi kebutuhan hotel hanya jika aplikasi ini tidak tercakup oleh standar yang ada ditentukan oleh kantor perusahaan Sumber Daya Manusia Tanggung Jawab (bagi mereka dengan laporan langsung) • Bekerja dengan Superior dan Manajer Sumber Daya Manusia untuk memastikan kinerja departemen staf produktif. Tugas meliputi: o Membantu dalam perencanaan untuk staf masa depan kebutuhan o Membantu dalam merekrut sejalan dengan pedoman perusahaan o Mempersiapkan rinci program induksi bagi pegawai baru o Membantu dalam mempertahankan komprehensif, saat ini dan tamu terfokus menetapkan standar dan prosedur departemen dan mengawasi pelaksanaannya o Memastikan analisis kebutuhan pelatihan staf Keuangan dilakukan dan program pelatihan yang dirancang dan dilaksanakan untuk memenuhi kebutuhan o Menyediakan masukan untuk masa percobaan dan penilaian kinerja yang formal diskusi sesuai dengan pedoman perusahaan o Pelatih, nasihat dan disiplin staf, memberikan umpan balik yang konstruktif untuk meningkatkan kinerja o teratur berkomunikasi dengan staf dan memelihara hubungan baik Tanggung Jawab Keuangan • Bekerja dengan unggul dalam penyusunan dan pengelolaan anggaran departemen. Tugas meliputi: o Membantu dalam mengkoordinasikan penyusunan anggaran tahunan departemen o Membantu dalam monitoring dan pengendalian biaya departemen secara berkelanjutan untuk memastikan kinerja terhadap anggaran o Membantu dalam penyusunan rencana strategis hotel, acara gol, dan Keuangan Departemen Anggaran Kerja Kesehatan dan Keselamatan Tanggung Jawab • Menunjukkan Kesadaran kebijakan dan prosedur OH & S dan memastikan semua prosedur dilakukan dengan aman dan dalam pedoman OH & S dan memastikan laporan langsung Anda melakukan hal yang sama • Menyadari tugas perawatan dan mematuhi kerja, undang-undang kesehatan dan keselamatan, kebijakan dan prosedur • Jadilah akrab dengan keselamatan properti, pertolongan pertama dan prosedur kebakaran dan darurat dan mengoperasikan peralatan aman dan bijaksana • Memulai tindakan untuk memperbaiki situasi berbahaya dan memberitahu pengawas dari potensi bahaya • Masuk insiden keamanan dan kecelakaan sesuai dengan persyaratan Hotel Kompetensi Kunci Tugas Key mendorong Untuk Hasil • Bersaing terhadap standar keunggulan dengan menetapkan standar kinerja yang tinggi dan mengejar tujuan yang agresif • Upayakan untuk perbaikan terus-menerus dan mengambil tanggung jawab untuk mencapai hasil bisnis dan bertahan meskipun kendala Memahami Bisnis • Menunjukkan minat dan pemahaman tentang isu-isu yang relevan dengan departemen Anda dan hotel dan menjaga pengetahuan Anda up to date, termasuk informasi legislatif • Mematuhi Golden Tulip Kode Etik, Buku Pegangan Karyawan dan kebijakan Hotel • Menunjukkan pemahaman tentang pesaing 'kekuatan utama dan kelemahan • Menetapkan dan menafsirkan indikator kinerja utama untuk mengelola bisnis, secara konsisten memperhitungkan rekening implikasi keuangan dari keputusan bisnis dan rekomendasi • Memiliki pengetahuan yang luas tentang bagaimana bisnis dijalankan, berfokus pada faktor-faktor utama yang diperlukan untuk memastikan bahwa bisnis ini sukses dan menguntungkan Pemecahan Masalah dan Pengambilan Keputusan • Mendiagnosis permasalahan dan menyeluruh menganalisis informasi untuk memandu pengambilan keputusan • Mengevaluasi dan mengasimilasi informasi penting ketika mencapai kesimpulan dan membuat logis, keputusan yang kompeten Pelanggan Fokus • Membangun dan memelihara hubungan positif dengan semua pelanggan dan tamu untuk melebihi kebutuhan mereka mengambil tindakan untuk mengatasi kebutuhan ini dalam rangka melebihi harapan mereka • Buat gambar Hotel positif dalam setiap interaksi dengan pelanggan internal dan eksternal • Patuhi Hotel standar merek • Mempertahankan tingkat tinggi produk dan pengetahuan layanan untuk menjelaskan dan menjual layanan dan fasilitas bagi para tamu • Membantu tamu dan mengantar mereka ke lokasi dalam hotel atas permintaan mereka • Menjaga pengetahuan tentang program dan acara khusus di hotel untuk mengenali dan menanggapi tamu kebutuhan • Menjaga informasi Hotel saat ini untuk dapat memberikan informasi kepada tamu • Mengimplementasikan prosedur yang meningkatkan tamu pengalaman Inovasi • menghasilkan ide-ide baru dan mendorong kreativitas dari staf Anda • Mengenali kebutuhan baru dan dimodifikasi pendekatan Teamwork • Menunjukkan