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The organizational knowledge management architecture will be comprised of at least three levels: the data layer, which is the unifying abstraction across different types of data, with potentially different storage mechanisms (e.g.,database, text documents, video, audio); the process layer, which describes the logic that links the data with its use and its users (other people or other systems who use that data); and the user interface, which provides access to the information assets of the company via the logic incorporated in the process layer.The KM organizational architecture is shown in Figure 6-10. KM cannot be supported, however, by the simple amalgamation of masses of data. KM requires the structuring and navigation of this content supported by metadata, the formal description of the content, and its interrelationships with other content or other knowledge objects. Metadata encompasses information about physical structures, data types, access methods, and actual content. A variety of tools and techniques are available for the knowledgeapplication phase of the KM cycle. Dissemination and publication tools typically involve some type of knowledge repository design. They will have features such as the routing and delivery of information to those who have a need or who have subscribed (push vs. pull approach). E-mail and workflow are examples of push technologies that notify users of any changes such as newly posted or expired content. Pattern matching can be done against user profiles in order to better target where pushed content should go.
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