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[Salinan]Disalin!
True or False? 1. If you are not so good at dealing with your own feelings, this will negatively effect your communication style with others.2. Tolerating other people’s feelings is part of being a good listener.3. An assertive communication style respects the feelings of both the speaker and the listener.The Function of Feelings and CommunicationTrue or False?1. Understanding the function of feelings is the first step in being able to communicate effectively.2. Feelings give us energy to solve problems.3. When you suppress feelings they don’t go away, they simply remain unexpressed.4. Suppressed feelings may cause sickness.5. When you “dump” your feelings full force onto someone you want to stay emotionally connected with, even if your feelings are totally justified, an apology is usually in order.6. All healthy people experience all human emotions, including the “negative” ones.7. It’s not fair to judge people on their feelings, rather, their actions are what matters most.8. Feelings sometimes speak in “code” and require interpretation.Effective ListeningTrue or False?1. If you suppress, argue with or deny your own feelings, your are compromising your ability to listen well to others.2. Learning to listen to yourself is the first step in improving your listening skills with others.3. Good listeners don’t argue with, judge fix or try to talk the other person out of the feelings they are expressing.4. The goal of listening is to understand, not judge, though you don’t have to agree.5. Good listeners offer suggestions only when the other person seems open to suggestions.6. Good listeners do not allow others to dump their problems on them, or to vent their problems endlessly as a substitute for solving them.7. Good listeners know when to stop listening.8. Good listeners acknowledge what the person is saying and ask questions to help better understand. Assertive Communication SkillsTrue of False?1. Assertive communicators do not attack or belittle others.2. Assertive communication is the most problem-free way for people to get their needs met.3. Assertive communicators understand and validate the message conveyed to them by the other person.4. Assertive communicators are clear about how they feel and what they want.5. Assertive communicators open their hearts to the other person.6. Assertive communicators validate the feelings of the other person as well as their own feelings.7. Assertive communicators are clear and effective. They are not aggressive or wishy-washy.
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