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Kimpton Hotels' EarthCare ProgramMichael Pace faced a dilemma. He was Kimpton Hotels’ West Coast Director of Oper-ations and Environmental Programs, General Manager of its Villa Florence Hotel in San Francisco, and the main catalyst for implementing its EarthCare program nationally. Ffe was determined to help the boutique hotel chain “walk the talk” regarding its commit¬ment to environmental responsibility, but he also had agreed not to introduce any new products or processes that would be more expensive than those they replaced. They were already successful in introducing nontoxic cleaning products, promotional materials printed on recycled paper, towel and linen reuse programs, and complimentary organic coffee and had made substantial progress in recycling bottles, cans, papa , and cardboard. Now that the initial phase of the program was being implemented nationwide, he and the company’s team of eco champions were facing some difficult challenges with the roll¬out of the second, more ambitious, phase.For example, the team had to decide whether to recommend the purchase of linens made of organic cotton, which vendors insisted would cost at least 50 percent more than standard linens. It would cost an average of $100,000 to $150,000 to switch out all the sheets, pillowcases, and towels in each hotel. If they couldn't negotiate the price down, was there some way they could introduce organic cotton in a limited but meaningful way? All linens were commingled in the laundry, so they couldn’t be introduced one floor at a time. Maybe they could start with pillowcases- though the sheets wouldn’t be organic, guests would be resting their heads on organic cotton. Would it even be worth spending so much on linens? The team would face similar issues when deciding whether to recommend environmentally friendly carpeting or furniture.There were also issues with their recycling initiatives. The program had been field- tested at Kimpton hotels in San Francisco, a singular city in one of the most environ-mentally aware states in the United States. Now the eco-champions team had to figure out how to make it work in cities like Chicago, which didn’t even have a municipal recy¬cling program in place. In Denver, recycling actually cost more than waste disposal to a landfill, due to the low cost of land in eastern Colorado. Pace knew that the environ¬mental initiatives most likely to succeed would be those that could be seamlessly imple¬mented by the General Managers and employees of the 39 unique Kimpton hotels around the country. The last thing he wanted to do was to make their jobs more difficult by imposing cookie-cutter standards. At the same time, he knew (hat recycling just 50 per¬cent of Kimpton Hotels’ waste stream would save over $250,000 per year in waste disposal costs.
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