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the major initiative of the entire was to select and implement the best existing application in business area, regardless of which bank already used that apllication. in this way the newly formed bank focused on business outcomes rather than technology. the overall goal of the transition team was customer retention. That is customers were to experience no disruption in services during the merger process.the transition team realized that they were integrating disparate IT teams, in which every team member had his or her individual preferences regarding the systems they were using. The chellenge was to get all employees to focus on the overall goal, which was to evaluate which systems would best serve the new banks customers.The integration process was intricate the two companies were using more than 4.000 IT systems. the transition teams strategy was to choose one business process, select the most appropiate application for that process knew how to use that application. Consider the mortgage lending and online banking business processes.The wellsfargo mortgage lending application was superior in scalability, meaning that could accomodate the increased processing needs generate by the merger. At the time of the merger, Wellsfargo was struggling to fill the demands created by the mortgage refinancing bloom. In fact, the bank added 1,000 employees just to handle those orders. The wellsfargo appliction was better at handling the demand and conducting secure transaction than was the wachovia application, so the transition team used the former.
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