As for the proportional importance

As for the proportional importance between the items of each variable, the following can be noticed:
 For the main independent variable (CRM), the most important item was the financial institution's exerting much effort in order to discover the needs of its main customers, as this item got a proportional strength of 20.789. The item related to the possibility of customers' prediction of the exact time of doing their services was the least important item, as it got a proportional strength of 0.433. The researcher may attribute this lack of importance to the difficulty the service provider's find in controlling the time of service performing, as this control depends on the kind of the requested service, the kind of the customer (individuals, organizations) and ... etc.
 For the secondary dependant variable (focusing on the main customers), the most important item was the institution exerting a lot of effort so as to discover the needs of its main customers. This item got a proportional strength of 0.828. The less important item, which got a proportional strength of 0.751, was that represented in the much care given to the main customers by the employees of the financial institution, thus proving the insufficient care the main customers received from the financial institution.
 As for the secondary dependent variable (the organization efficiency), the most important item was the financial institutions' assessment of their employees' performance and rewarding them on basis of their capability to successfully answer and serve the needs of the customer; this item got a proportional strength of 0.762.

Hasil (Bahasa Indonesia) 1:

As for the proportional importance between the items of each variable, the following can be noticed: For the main independent variable (CRM), the most important item was the financial institution's exerting much effort in order to discover the needs of its main customers, as this item got a proportional strength of 20.789. The item related to the possibility of customers' prediction of the exact time of doing their services was the least important item, as it got a proportional strength of 0.433. The researcher may attribute this lack of importance to the difficulty the service provider's find in controlling the time of service performing, as this control depends on the kind of the requested service, the kind of the customer (individuals, organizations) and ... etc. For the secondary dependant variable (focusing on the main customers), the most important item was the institution exerting a lot of effort so as to discover the needs of its main customers. This item got a proportional strength of 0.828. The less important item, which got a proportional strength of 0.751, was that represented in the much care given to the main customers by the employees of the financial institution, thus proving the insufficient care the main customers received from the financial institution. untuk variabel dependen sekunder (efisiensi organisasi), item yang paling penting adalah lembaga keuangan penilaian kinerja karyawan mereka dan menghargai mereka atas dasar kemampuan mereka untuk berhasil menjawab dan melayani kebutuhan pelanggan; item ini mendapat kekuatan proporsional 0.762.

Hasil (Bahasa Indonesia) 2:

Adapun pentingnya proporsional antara item masing-masing variabel, berikut ini dapat diperhatikan:
 Untuk variabel independen utama (CRM), item yang paling penting adalah mengerahkan banyak usaha lembaga keuangan dalam rangka untuk menemukan kebutuhan pelanggan utamanya, sebagai item ini mendapat kekuatan proporsional 20,789. Item yang terkait dengan kemungkinan prediksi pelanggan dari waktu yang tepat untuk melakukan layanan mereka adalah item paling penting, karena mendapat kekuatan proporsional 0,433. Peneliti mungkin atribut kurangnya pentingnya kesulitan menemukan penyedia layanan dalam mengendalikan saat memberikan layanan performing, sebagai kontrol ini tergantung pada jenis layanan yang diminta, jenis pelanggan (individu, organisasi) dan ... dll .
 Untuk variabel dependen sekunder (berfokus pada pelanggan utama), item yang paling penting adalah lembaga mengerahkan banyak usaha sehingga dapat menemukan kebutuhan pelanggan utamanya. Item ini mendapat kekuatan proporsional 0,828. Item yang kurang penting, yang mendapat kekuatan proporsional 0,751, adalah bahwa diwakili dalam perawatan banyak diberikan kepada pelanggan utama oleh karyawan dari lembaga keuangan, sehingga membuktikan perawatan cukup pelanggan utama yang diterima dari lembaga keuangan.
 Adapun variabel dependen sekunder (efisiensi organisasi), item yang paling penting adalah 'penilaian karyawan mereka' lembaga keuangan kinerja dan penghargaan kepada mereka atas dasar kemampuan mereka untuk berhasil menjawab dan melayani kebutuhan pelanggan; item ini mendapat kekuatan proporsional 0,762.