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Zimbra’s sales process begins when one of these200,000 weekly visitors downloads a 60-day trialversion. Salespeople try to identify which peopleusing the trial version are most likely to upgrade toone of its commercial versions and then contactthem via e-mail and telephone to try to close thesale. To make this work, Zimbra’s sales team needsto be able to weed out the interested buyers fromits huge volume of Web visitors. As Greg Armanini,Zimbra’s director of marketing, pointed out, thesales team will be overwhelmed with a large numberof unqualified leads unless sales and marketingautomation tools are able to focus sales reps onlyon the leads that will generate revenue.
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