According to Caruana and Pitt (1997

According to Caruana and Pitt (1997) the SQ measurement had been
diachronically based on the form of questionnaires. Yang (2003) highlighted that the
most common methods used in measuring SQ and judging its performance was
customers’ surveys, customer interviews and customer value workshops.

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According to Caruana and Pitt (1997) the SQ measurement had been diachronically based on the form of questionnaires. Yang (2003) highlighted that themost common methods used in measuring SQ and judging its performance wascustomers’ surveys, customer interviews and customer value workshops.

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Menurut Caruana dan Pitt (1997) pengukuran SQ telah
diakronis berdasarkan bentuk kuesioner. Yang (2003) menekankan bahwa
metode yang paling umum digunakan dalam mengukur SQ dan menilai kinerjanya adalah
survei pelanggan, wawancara pelanggan dan lokakarya nilai pelanggan.

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