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JOB DESCRIPTIONJob Title: Restaurant Supervisor1. Job purpose:To support and assist the Restaurant Manager at Burleigh Court. Helping to ensure both areas are professionally managed/ organised and a high degree of customer care, quality, cost control and revenue maximisation is achieved.2. Duties and responsibilities:a. To assist in the management of the restaurant at Burleigh court, deputising in the absence of the respective heads of departments.b. Within all areas:o Ensure total guest satisfaction is achievedo Ensure the systems in place to maintain the required high standards of professionalism, cleanliness and service delivery are followed at all timeso Ensure all company procedures relevant to these areas are adhered to at all times.o Ensure any guest issues are addressed immediately and resolved in a manner which exceeds the customer’s expectationc. Sales Marketing:o Assist in the promotion/creation of in-house sales initiatives ensuring operations contribute proactively to the overall sales functiond. Qualityo Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.
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