We had booked to stay at the Fraser

We had booked to stay at the Fraser Suites Perth in late October 2012, for 5 nights.

Upon arrival at approximately 2.45pm, we were told our room was not ready and to "go for a walk". We were not happy about this, as we had just arrived after a long flight and were very tired. On returning at 3.30pm, we were told our room was still not ready. There were quite a few other people in the reception area waiting as well. At 4.30pm we were finally told our room was ready and could book in. We were not impressed when they wanted to put $500 on our credit card. As we had already paid for the room, and enquired what this was for, the reply was that it was normal hotel policy and is for "incidentals". Not agreeing with this, we were then told because we had booked through a hotel booking website, we may not have enough money to cover any incidentals that may need to be paid for. We were spoken to in a rude and intimidating manner and by this stage felt like cancelling the booking, but being late and very tired, did not feel like looking for other accommodation.

The room itself was nice with a good view to the city and river. Although on opening the window, it was very noisy as we faced the main road. The kitchenette lacked basic things like a toaster, small plates and cereal bowls. There was also no milk in the fridge, and only a few teabags. If you did want to eat in the room, there was only one very uncomfortable chair and a very small table. There was no paperwork at all, e.g. giving information on the hotel (restaurant etc.),Perth itself, or any emergency numbers.

The bathroom, even though quite modern, lacked space to put toiletries etc. (only one small shelf). Nowhere to put clothing when you have a shower etc.

The housekeeping was a disaster. During our 5 day stay the room was never cleaned till after 4.30 or 5.00pm. Even then it was only half done, with tea bags not being replaced, towels in the bathroom not being changed, bins not being emptied, and soap (including our own personal soap) taken away and never replaced.

Even though it only opened a couple of weeks before we stayed, we felt they were not at all prepared properly and certainly should have been more organised with better trained staff.

As we were travelling around WA and had also booked Fraser Suites for our return to Perth, we cancelled our booking with them and found much better (with no credit card payments required for "incidentals"), friendly and clean accommodation closer to the city centre.

We would certainly never stay at Fraser Suites Perth again.

Stayed October 2012, travelled with family

http://www.tripadvisor.co.uk/ShowUserReviews-g255103-d3340337-r149535795-Fraser_Suites_Perth-Perth_Greater_Perth_Western_Australia.html#

Hasil (Bahasa Indonesia) 2:

Kami telah memesan untuk menginap di Fraser Suites Perth pada akhir Oktober 2012, selama 5 malam. Setelah tiba di sekitar 02:45, kami diberitahu kamar kami tidak siap dan untuk "berjalan-jalan". Kami tidak senang tentang hal ini, karena kami baru saja tiba setelah penerbangan panjang dan sangat lelah. Sekembalinya di 03:30, kami diberitahu kamar kami masih belum siap. Ada beberapa orang lain di ruang tunggu menunggu juga. Pada 04:30 kami akhirnya diberitahu kamar kami siap dan bisa memesan. Kami tidak terkesan ketika mereka ingin menempatkan $ 500 pada kartu kredit kami. Seperti kita sudah dibayar untuk ruangan, dan bertanya apa ini adalah untuk, jawabannya adalah bahwa itu adalah kebijakan hotel biasa dan untuk "ongkos". Tidak setuju dengan ini, kami kemudian diberitahu karena kami telah memesan melalui situs pemesanan hotel, kami mungkin tidak memiliki cukup uang untuk menutupi ongkos yang mungkin harus dibayar untuk. Kami berbicara dengan cara yang kasar dan mengintimidasi dan pada tahap ini merasa seperti membatalkan pemesanan, tapi terlambat dan sangat lelah, tidak merasa seperti mencari akomodasi lainnya. Ruangan itu sendiri adalah baik dengan pandangan yang baik untuk kota dan sungai . Meskipun pada membuka jendela, itu sangat bising karena kami menghadapi jalan utama. Dapur tidak memiliki hal-hal dasar seperti pemanggang roti, piring-piring kecil dan mangkuk sereal. Ada juga tidak ada susu di lemari es, dan hanya beberapa teabags. Jika Anda tidak ingin makan di dalam ruangan, hanya ada satu kursi sangat tidak nyaman dan meja yang sangat kecil. Tidak ada dokumen sama sekali, misalnya memberikan informasi tentang hotel (restoran dll.), Perth itu sendiri, atau nomor darurat apapun. Kamar mandi, meskipun cukup modern, tidak memiliki ruang untuk menempatkan mandi dll (hanya satu rak kecil). Tempat untuk meletakkan pakaian ketika Anda memiliki mandi dll Rumah tangga adalah bencana. Selama 5 hari kami tinggal ruang tidak pernah dibersihkan sampai setelah 4,30 atau 05:00. Bahkan kemudian itu hanya setengah dilakukan, dengan kantong teh tidak digantikan, handuk di kamar mandi tidak berubah, sampah tidak dikosongkan, dan sabun (termasuk sabun pribadi kita sendiri) dibawa pergi dan tidak pernah diganti. Meskipun hanya dibuka beberapa minggu sebelum kami tinggal, kami merasa mereka sama sekali tidak benar dipersiapkan dan tentu harus telah lebih terorganisasi dengan staf lebih terlatih. Ketika kami bepergian di sekitar WA dan telah juga memesan Fraser Suites untuk kami kembali ke Perth, kita dibatalkan pemesanan kami dengan mereka dan menemukan jauh lebih baik (tanpa pembayaran kartu kredit diperlukan untuk "ongkos"), ramah dan bersih akomodasi lebih dekat ke pusat kota. Kami akan pasti tidak pernah tinggal di Fraser Suites Perth lagi. Menginap pada Oktober 2012, berwisata untuk