The implementation of ISO 9001 qual

The implementation of ISO 9001 quality management systems in 21 organizations was studied through semi-structured interviews with the respective quality managers. In general, the organizations seem to look at the implementation of a quality management system as a project and they employ standard project management tools, albeit to a different extent and in different ways. The commitment and direct participation of management was a key factor for a successful implementation, as well as direct participation of the employees, and good preparation and goal setting. It can be concluded that organizations that planned for their internal cost of implementation, that is the cost of direct participation of the employees, were likely to implement their quality management systems in the time they expected—and their time of implementation was shorter than for organizations that didn't look at this internal cost.

Hasil (Bahasa Indonesia) 1:

Penerapan sistem manajemen mutu ISO 9001 di 21 organisasi dipelajari melalui semi-terstruktur wawancara dengan manajer kualitas masing-masing. Secara umum, organisasi tampaknya melihat penerapan sistem manajemen mutu sebagai sebuah proyek dan mereka menggunakan alat bantu manajemen proyek standar, meskipun tingkat yang berbeda dan cara yang berbeda. Komitmen dan keterlibatan langsung manajemen adalah faktor kunci untuk sukses implementasi, serta langsung partisipasi karyawan, dan persiapan yang baik dan menetapkan tujuan. Dapat disimpulkan bahwa organisasi yang direncanakan untuk biaya mereka internal dari pelaksanaan, yaitu biaya langsung partisipasi karyawan, yang mungkin untuk menerapkan sistem manajemen mutu mereka dalam waktu mereka diharapkan — dan mereka waktu pelaksanaan lebih pendek daripada untuk organisasi yang tidak melihat biaya internal ini.