Direct response advertising
Direct response advertising is a message in a traditional mass medium that asks
the reader, viewer, or listener to respond directly to the sender to ask for further
information or to buy a product. The receivers of the message are invited to
send back a coupon (print media), to call a (toll-free) telephone number, or to
visit a website. Consequently, the action impulse leads to inbound telemarketing,
website visits, and/or coupon redemption. Direct response advertising will only
be effective if the offer is relevant and if it is at the core of the message, and
if the ordering and delivery mechanism is as easy as possible. Since it is not
based on mailing lists or databases, it cannot be as easily focused upon specific
customer segments as direct mail or outbound telemarketing. This is certainly
true for most direct response television advertising. Nevertheless, DRTV advertising
can be very effective. For instance, Directel, a German telecom operator,
managed to generate 15,000 calls during a DRTV campaign between June and
September 2000, which was 40 per cent more than previous non-DRTV
campaigns (FEDMA, 2003a). Inserting direct response ads in specialised magazines
or niche radio and television channels allows more fine-tuned targeting.
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