We investigated the relationship be

We investigated the relationship between team empowerment and virtual team performance
and the moderating role of the extent of face-to-face interaction using 35
sales and service virtual teams in a high-technology organization. Team empowerment
was positively related to two independent assessments of virtual team performance—
process improvement and customer satisfaction. Further, the number of face-to-face
meetings moderated the relationship between team empowerment and process improvement:
team empowerment was a stronger predictor for teams that met face-toface
less, rather than more, frequently.

Hasil (Bahasa Indonesia) 1:

Menyelidiki hubungan antara tim pemberdayaan dan kinerja tim virtualdan peran moderat tingkat tatap muka interaksi yang menggunakan 35Tim penjualan dan layanan virtual dalam organisasi teknologi tinggi. Tim pemberdayaanpositif berkaitan dengan dua independen penilaian kinerja tim virtual —perbaikan proses dan kepuasan pelanggan. Lebih lanjut, jumlah tatap mukaRapat dikelola hubungan antara tim pemberdayaan dan peningkatan proses:Tim pemberdayaan adalah prediktor yang kuat untuk tim yang memenuhi wajah-tofacekurang daripada lebih sering.