the major initiative of the entire

the major initiative of the entire IT integration was to select and implement the best existing application in business area, regardless of which bank already used that apllication. in this way the newly formed bank focused on business outcomes rather than technology. the overall goal of the transition team was customer retention. That is customers were to experience no disruption in services during the merger process.

the transition team realized that they were integrating disparate IT teams, in which every team member had his or her individual preferences regarding the systems they were using. The challenge was to get all employees to focus on the overall goal, which was to evaluate which systems would best serve the new banks customers.

The integration process was intricate because the two companies were using more than 4.000 IT systems. the transition teams strategy was to choose one business process, select the most appropriate application for that process, and then make certain that all of the employees who were involved in that processes knew how to use that application. Consider the mortgage lending and online banking business processes.

The Wellsfarg'so mortgage lending application was superior in scalability, meaning that could accommodate the increased processing needs generate by the merger. At the time of the merger, Wellsfargo was struggling to fill the demands created by the mortgage refinancing bloom. In fact, the bank added 10,000 employees just to handle those orders.
The wellsfargo application was better at handling the demand and conducting secure transaction than was the wachovia application, so the transition team used the former.
Wellsfargo's online banking applications were also found to be superior to wachovia's. wellsfargo's customers constantly commented on how easy these applications were to use and how intuitive the interface was.
To ensure that employees remained as productive as possible during the merger, wellsfargo provided ongoing support for nearly all of the 4,000 applications that the two banks used before the merger. A group from the transition team oversaw the transition to new, best-of-breed applications.

at wellsfargo's, the focus is on providing a level of service that today's customer demand. the bank, with more than 48 million customers, has made mobility a key component of its business. for example, it now offers banking services through mobile channels, text banking, a mobile browser, and specialized smart phone applications. Nearly 25 percent of the customers who bank online also use mobile banking to check balances, make transfers, and pay bills. further, customers who use text banking send about two dozen messages per month. Also, Wellsfargo's is combining physicals and virtual tools. for instance customers can have ATM receipts sent to their e-mail addresses rather than on paper.

Hasil (Bahasa Indonesia) 1:

Inisiatif utama dari seluruh IT integrasi adalah untuk memilih dan melaksanakan aplikasi terbaik yang ada di kawasan bisnis, terlepas dari bank yang sudah digunakan aplikasi itu. dengan cara ini bank baru dibentuk berfokus pada hasil bisnis daripada teknologi. tujuan keseluruhan dari tim transisi adalah retensi pelanggan. Itu adalah Pelanggan yang mengalami tidak gangguan dalam layanan selama proses penggabungan.Tim transisi menyadari bahwa mereka yang mengintegrasikan berbeda tim IT, di mana setiap tim anggota memiliki nya preferensi individu mengenai sistem-sistem yang mereka gunakan. Tantangannya adalah untuk mendapatkan semua karyawan untuk fokus pada tujuan keseluruhan, yang adalah untuk mengevaluasi yang sistem akan melayani nasabah bank baru.Proses integrasi adalah rumit karena kedua perusahaan menggunakan lebih dari 4.000 sistem IT. transisi tim strategi adalah untuk memilih satu proses bisnis, pilih aplikasi yang paling tepat untuk proses tersebut, dan kemudian membuat yakin bahwa semua karyawan yang terlibat dalam bahwa proses tahu bagaimana menggunakan aplikasi tersebut. Pertimbangkan mortgage pinjaman dan proses bisnis perbankan online.Wellsfarg'so aplikasi pinjaman hipotek adalah unggul dalam skalabilitas, berarti yang bisa mengakomodasi pengolahan peningkatan kebutuhan menghasilkan dengan penggabungan. Pada saat penggabungan, Wellsfargo berjuang untuk memenuhi tuntutan yang dibuat oleh mortgage refinancing mekar. Pada kenyataannya, bank ditambahkan 10.000 karyawan hanya untuk menangani pesanan mereka. The wellsfargo application was better at handling the demand and conducting secure transaction than was the wachovia application, so the transition team used the former.Wellsfargo's online banking applications were also found to be superior to wachovia's. wellsfargo's customers constantly commented on how easy these applications were to use and how intuitive the interface was.To ensure that employees remained as productive as possible during the merger, wellsfargo provided ongoing support for nearly all of the 4,000 applications that the two banks used before the merger. A group from the transition team oversaw the transition to new, best-of-breed applications.at wellsfargo's, the focus is on providing a level of service that today's customer demand. the bank, with more than 48 million customers, has made mobility a key component of its business. for example, it now offers banking services through mobile channels, text banking, a mobile browser, and specialized smart phone applications. Nearly 25 percent of the customers who bank online also use mobile banking to check balances, make transfers, and pay bills. further, customers who use text banking send about two dozen messages per month. Also, Wellsfargo's is combining physicals and virtual tools. for instance customers can have ATM receipts sent to their e-mail addresses rather than on paper.