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Shannon and Weaver defined the technical level of communications as the accuracy and efficiency of the communication system that produces information. The semantic level is the success of the information in conveying the intended meaning. The effectiveness level is the effect of the information on the receiver.In the D&M IS Success Model, “systems quality” measures technical success; “information quality” measures semantic success; and “use, user satisfaction, individual impacts,” and “organizational impacts” measure effectiveness success.In spite of the passage of time since the Shannon and Weaver framework in 1949 and Mason’s extensions in 1978, both appear as valid today as when we adopted them a decade ago.Based on both process and causal considerations, these six dimensions of successare proposed to be interrelated rather than independent. This has important implica- tions for the measurement, analysis, and reporting of IS success in empirical studies. A temporal, process model suggests that an IS is first created, containing various features, which can be characterized as exhibiting various degrees of system and information quality. Next, users and managers experience these features by using the system and are either satisfied or dissatisfied with the system or its information prod- ucts. The use of the system and its information products then impacts or influences the individual user in the conduct of his or her work, and these individual impacts collectively result in organizational impacts. The
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