1. Discuss the relationshop between

1. Discuss the relationshop between a company’s CRM strategy and business strategy?
2. Discuss the role of CRM software in improving the company’s strategic advantage
3. Which CRM process according to you is most critical? Explain why
4. Discuss the role of CRM in e-business and e-commerce
5. How is CRM life cycle different from ERP life cycle? Compare and constrast

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Hasil (Bahasa Indonesia) 1: [Salinan]

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1. Diskusikan relationshop antara perusahaan CRM strategi dan strategi bisnis?2. Diskusikan peranan CRM perangkat lunak dalam meningkatkan keuntungan strategis perusahaan3. proses CRM menurut Anda paling penting? Menjelaskan mengapa4. Diskusikan peran CRM dalam e-bisnis dan e-commerce5. Bagaimana Apakah CRM siklus hidup yang berbeda dari siklus hidup ERP? Membandingkan dan constrast

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